At Alliance Jewels, we take pride in delivering your jewellery with the highest care, security and reliability. This Shipping Policy explains how your order is processed, delivered and protected every step of the way.
Order Processing & Dispatch
Your order is important to us and undergoes quality checks before it is sent.
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Ready-to-ship items: Usually dispatched within 2–5 working days.
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Made-to-order or bespoke items: May take longer depending on craftsmanship requirements. We will keep you informed at every stage.
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Once your order is ready, you will receive an email confirmation with tracking details.
Delivery & Tracking
We use secure, tracked delivery services to ensure your jewellery arrives safely.
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All orders are shipped using reputable carriers with tracking and delivery confirmation.
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You will receive your unique tracking number once the order is dispatched so you can monitor delivery progress.
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A signature may be required upon delivery to protect your purchase.
Shipping Costs
Shipping charges are calculated at checkout based on the delivery method you choose.
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Any customs duties, taxes or import fees for international orders are the responsibility of the customer.
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Delivery estimates are provided at checkout and may vary depending on courier performance or external factors outside our control.
Secure & Discreet Packaging
Your jewellery is packaged discreetly and securely to protect against damage during transit. We use high-quality packaging to ensure your order arrives in perfect condition.
Delivery Delays
While we aim to deliver within estimated times, occasional delays can occur due to carrier issues, customs processing or peak periods. If you have concerns about a delivery, our support team is here to help.
Frequently Asked Questions
Shipping for ready-to-ship items typically takes 2–5 working days after dispatch. Made-to-order pieces may take longer, and we’ll notify you of any updates via email.
Yes. Once your order is dispatched, you will receive a tracking number so you can follow its delivery status with the carrier.
In most cases, a signature is required to ensure secure receipt of your jewellery. Exact requirements depend on the courier used.
Shipping fees are calculated at checkout based on your chosen delivery method. Any customs or import fees for international orders are the customer’s responsibility.
Delays can occur due to external factors such as carrier performance or customs processing. If your delivery is significantly delayed, contact us and we will assist you.
